Time spent with customers is precious. Organizations often talk about the importance of capturing “the voice of the customer” and product managers are directed to collect meaningful customer input. This …
Satisfaction: Just How Satisfied Are Product Team Members?
There’s no getting around the fact that product team members have been under pressure to do more with less for a sustained period of time. While the pressure brought on …
What Is a Business Case and Why Does It Matter?
Almost every week someone within earshot asks a question about a business case. The most common one is “why don’t we have one” followed by “I am not sure about …
Technology Companies Are More Hit or Miss Than Other Verticals
We recently asked the following survey question “Which of these statements best describes your view of your product team’s performance against organizational expectations?” The majority of product team members indicated …
The Innovation Leadership Continuum
“Who is responsible for incubating and leading the definition and development of innovative or disruptive products in your organization?” This is one of the key questions we asked survey respondents …
Where Should User Experience (UX) Report To Be Most Effective?
Two weeks ago I wrote a post on the importance of product management and user experience collaboration entitled “Where is the Line Between User Experience and Product Management?“. I’m a strong …